FAQs

//FAQs
FAQs2018-10-15T20:57:55+00:00

Have a question? Please see the answers to frequently asked questions below:

What is your class cancellation & charge policy?2018-10-15T20:32:56+00:00

Cancellations must be made 12 hours prior to the start time of your reserved class in order to avoid a penalty.

How do weather-related cancellations work?2018-10-15T20:36:13+00:00

Hey. We live in NEO. Weather happens.
We will be following the School Closing alerts for the West Geauga School systems for the morning classes.
We also will communicate via social media.
For evening classes, check back with us. We want you and our staff to be safe.
You will not be charged for any weather-related class cancellations.

What is a late cancel?2018-10-15T20:37:21+00:00

A late cancel is initiated by the student and falls within the 12 hour window prior to the start of class.
The student will be charged the full class price.

What is a no-show charge?2018-10-15T20:38:44+00:00

A No-Show charge is initiated by the studio when the student is signed up in advance for any class, and does not cancel either outside of the 12 hour window to receive a refund, or inside of the 12 hour window to receive the late cancel.

What is your waitlist policy?2018-10-15T20:40:29+00:00

You can sign-up for Cycle & Climb, and be waitlisted if the class is full.
By 5 PM the evening before your ride/climb, any open bikes or climbers will be automatically booked if they are already signed up on the waitlist.
Be sure to check your email to confirm your class. You will be subject to the late cancel policy with the auto-booking process.

What if I am on the waitlist, and there is a late cancel?2018-10-15T20:44:13+00:00

Keep your eyes on your inbox, and sign-up for class as soon as you can! FIRST COME, FIRST SERVE!
We are not able to book you into late-cancel scenarios as it is less than 12 hours before the beginning of class.
Call it a flaw in technology.

Please note: You will not be charged unless you have been confirmed as booked into the class.

For example, another student late cancels at midnight, and the class is at 6:00 AM.
You are on the waitlist and have already been charged to be placed on it.
As it is midnight (and you are sleeping) you may not be able to confirm that you want to take that spot.
If you do not confirm, you will not be charged.

Make sense? If not, let us know!

What if I was on the waitlist & signed up, but I’m running late?2018-10-18T13:40:48+00:00

We reserve the right to give your cycle/climber away 5 minutes before class if you have not signed in.
If you are cutting it close, please call the studio.

Please keep in mind, especially in cycle & climb, the rooms are dark.
Out of respect for others and for your own safety, we do not allow you to enter the space after class starts.

What is your class return policy?2018-10-15T20:49:18+00:00

No refunds, returns, or exchanges are permitted.

What is your retail return policy?2018-10-15T20:50:28+00:00

Retail returns will be honored with a receipt within 14 days of purchase for studio credit only.

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If you have a question that’s not listed above, please fill out this form, and we’ll be in touch soon.